Forums -> Announcements

Player: United admin is online adminChessHere Moderator Subject: Website Updated! New Design

2019-03-11 14:42:57
Hey Everyone!

As you have noticed, we have a newly designed website for you! As with all major changes, there may be some things that need editing, so as you move along throughout the website, let us know if you see anything we missed!


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1United  Hot_Tracy2019-03-11 14:51:53
I have made my move in this new updated design but when I/ move the move and cancel moves are greyed out & am unable to move. Is this a bug? Have to go on vacation to not time out. Please help.-

2United admin is online adminChessHere Moderator2019-03-11 15:29:12
Hi Hot_Tracy. I just replied to your email! Try a hard refresh on browswer and let us know which browser you are using, so I can have the programmers look into it further if a hard refresh didn't work.

We have tested Mac systems, Firefox, and Chrome so far.


3United admin is online adminChessHere Moderator2019-03-11 15:32:45
Here's a simple article that shows how to clear caches and do hard refreshes on different browswers:

4United admin is online adminChessHere Moderator2019-03-11 15:57:43
To Force Refresh Browsers:

Windows: ctrl + F5
Mac/Apple: Apple + R or command + R
Linux: F5

5United  Hot_Tracy2019-03-11 16:23:47
I am currently using Safari Browser & hard refresh did not work.-

6United admin is online adminChessHere Moderator2019-03-11 16:31:56
Thank you, Hot_Tracy!!! That helps!! I will report it now.-

7Switzerland  Yushoken2019-03-11 17:03:53
Anyone know how to make a move? I press move and reset button but nothing happen. -

8United admin is online adminChessHere Moderator2019-03-11 18:09:54
The programmers are aware of the Move and Reset button not working on some browsers. Please report which browser you are using if the hard reset didn't fix the issue for you. See instructions for hard reset above.-

9Italy  rebussinoChessHere Gold Member2019-03-12 06:48:33
I don't like the new design. Its colors are dull.

Il nuovo disegno non mi piace. I suoi colori sono smorti

10United admin is online adminChessHere Moderator2019-03-12 15:43:51
Thanks for your feedback, Rebussino! -

11United admin is online adminChessHere Moderator2019-03-12 20:26:51
Safari Users.. Here is a way to clear cache if you are having issues with game play:

For Safari need to clear cache

From menu click safari >> preference >> Advanced and enable "Develop" menu

Then From Develop Menu >> Empty cache

12Greenland  PopeInnocentChessHere Gold Member2019-03-12 21:05:54

When you click on another player's name to view their profile, the whole page is out of kilter.

Also, as far as I can tell you can no longer view another player's active/finished games.

The homepage definitely looks different to the way it looked before though - that's for sure!

13United admin is online adminChessHere Moderator2019-03-13 13:30:01
Thanks for your feednback, PopeInnocent. I am able to view other profiles and see finished games, so please email me your browswer/device info at so we can try to duplicate the issue on what you are using. Also, be sure you have completed a HARD reset on your browser and if using Sarari, also enable "Develop" option and click on "Empty Cache". That should do the trick.. if not, email me the details above! We'll get it !!-

14United admin is online adminChessHere Moderator2019-03-13 13:58:12
Wednesday, March 13th:

For Windows users, a hard refresh seems to be working for most, and for those who still have issues after HARD reset of browser, ALSO clearing the Cache gets it to work!

SAFARI and/or Mac users DO need to go one step further after HARD browser reset and Enable "Develop" option and click on "Empty Cache".
From menu click safari >> preference >> Advanced and enable "Develop" menu

Here are details for clearning cache and hard resets on all browsers:

15United  marctyson2019-03-14 00:16:14
The updated version has completed stopped me from playing. The invite section is a constant loading process, and it will not allow me to invite all. Pointless redesign-

16India  vipinkm2019-03-14 17:29:24
I too face the issue "updated version has completed stopped me from playing. The invite section is a constant loading process, and it will not allow me to invite"-

17United admin is online adminChessHere Moderator2019-03-14 17:55:54
marclyson and vipinkm..

If you have performed a HARD reset on your browsers and cleared your cache and things are still not working for you, please use the contact form on this website OR email me directly at with your device information and your issues.
99.99% of the players are seeing it work once they clear cache and do a HARD reset of their browser. Read the comments above on how to do those.
It does work, but if you have a specific issue on your devices, we need that information to look further into it. thanks!!

18United admin is online adminChessHere Moderator2019-03-18 15:00:15
We have been getting feedback through emails and the contact form that 99% of the players are successful with the HARD refresh and clearning cache! yay!!

For those who it's still not working, please send specific details of the devices/computers you are using so we can now get the 1% working, too!

Use the contact form so that the programmers can see it, too!

thanks so much!! onward!!

19United  neverherebeforeChessHere Moderator2019-03-24 14:28:49
Please clean up the player lists by removing those who've been absent for at least 90 days. Also please make sure players are not allowed to exceed their active game allowance. Thank you very much.-

20United admin is online adminChessHere Moderator2019-03-25 16:32:36
Neverhere.. thanks for your feedback. I have sent this request to programmers!

Also.. UPDATE: For those with promotion issues, that has been fixed! See instructions above in comments for how to do a HARD refresh and clear cache so that you can use promotion options now!! :)

21United  abbyknotChessHere Moderator2019-04-14 06:47:02
There is the possibility that every user could lose access, not only to this site, but also to their bank/checking account and other important online institutions. Here is why, and how to protect yourself:

Most people who use any browser have the option to 'automatically save passwords'. This feature can be turned ON or OFF in the browser settings. For instance when you want to check your bank account you will notice that the password is shown as a bunch of asterisks like this: "*********".
As most people know, you should never use the same PW for more than 1 site. So you end up with a dozen different passwords which your browser remembers.

When you clear the browser it removes the cookies for all the sites you have visited AND therefore erases all the passwords it has saved.
When you log in you are suddenly asked to type in your ID and PW. What!? You don't remember all those different passwords? Of course not because the computer automatically put them in. But you just erased all of them because you 'cleared your browser!'

To avoid this horrible fate do this:
1) Open your browser and click on 'SETTINGS'.
2) Scroll down until you find the options for your passwords.
3) Every browser will have a setting to show all the sites you have entered and saved your passwords.
The list will include the name of the site and show
"*********" characters for them.
4) Scroll down the screen and you will see a box that you can check to change the asterisks into the real letters. (You may have to type in the browser's PW).
5) PRINT this list and put it in a safe place.

Yes, you have to do this before you have cleared your browser... but now you know how to never fall into that trap again.


22United admin is online adminChessHere Moderator2019-05-09 15:50:07
Thanks for that information, abbyknot!
That has not ever happeened to me on my browser. I clear my cache and cookies regularly to keep my computer clean of the "gunk" that builds up.

But for those that what you are describing does happen, this information will be helpful to them!
Thank you again for providing it !!

23United  neverherebeforeChessHere Moderator2019-09-10 20:48:07
I concur with post #9-

24United  abbyknotChessHere Moderator2019-09-12 14:55:23
I liked the original cover better too!
But keep in mind that the previous ADMIN (who insisted on the change) is a woman graphics designer and that was what SHE considered to be important.

Our NEW OWNER is a chess player as well as being a man (no offense to all you ladies out there) and I think HIS priorities are improving the way the site performs.


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