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Player: Italy rebussino is online rebussinoChessHere Gold Member Subject: I Have a problem


2019-09-03 05:24:41
For three days the list of my games didn't appear either on google or on microsoft edge. They don't even appear on my ipad, but luckily I can see them on Firefox and on my Iphone, but I'm afraid that soon I won't even see them there so when I finish playing I go on a forced vacation. In practice, once I have login, I get the message, "Correspondence allows two players to play without having to be online. Once a player makes a move to the system experience that let you get excited every time the board comes up. If you wish to play, sign up with Chesshere.com" I have reported this fault to the administrator twice. Can someone help me? Thank you-
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1United  abbyknotChessHere Moderator2019-09-03 14:56:42
The fact that you can see your games by using
either FireFox or iphone means that the problem
is not at Chesshere.com.

The problem is with the settings for the devices
that are not working. To change your settings in
those devices I would have to have them in my
possession, but I can give you some tips to change
them yourself.

Try one device at a time. If it works then use the same
technique for the other device. If it doesn't work then
go to the other device and OPEN 'SETTINGS'.

What you want to look for is the 'SECURITY' options. Your settings are 'too secure', meaning
that your device(s) are working to 'protect' you!

Change your security changes and everything will
work! However, if you do not know which ones to
change then simply take one of them to the store
where you bought if and tell the manager you need help with this problem. He will be able to have a technician make the changes.

Make sure you test the new settings before you
leave.

Cheers,
abbyknot
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2Italy rebussino is online rebussinoChessHere Gold Member2019-09-03 14:58:35
thank you-

3Romania florin helmis is online florin helmisChessHere Gold Member2019-09-19 12:33:48
Hello! I have a problem too and you can t figure it out how to open a new topic.
It s happening for three days now. The board is empty at any of my ongoing games. I tried to login from many devices. Do you know whats' s wrong? Can you help me? Thank you!
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4Romania florin helmis is online florin helmisChessHere Gold Member2019-09-19 12:45:35
I need to say that I activated my account, as I was menntioned in one message from chesshere. Thank you!-

5United  abbyknotChessHere Moderator2019-09-20 06:32:17
From> florin helmisChessHere Gold Member 2019-09-19 12:33:48

Hello! I have a problem too and you can't figure it out how to open a new topic.

It s happening for three days now. The board is empty at any of my ongoing games. I tried to login from many devices. Do you know whats' s wrong? Can you help me? Thank you!

I will be glad to help you my new chess friend. :)
But I need you to be more specific what problem you are having?

For example, you say: "The board is empty at any of my ongoing games". So, are you saying that you had ongoing games that suddenly 'disappeared'?
I assume you are talking about your CC games. You had some and they 'disappeared'?

That will happen! Yes, it will happen to anyone who loses a CC game on TIME! All you have to do to verify what happened to your games is:

Click on your personal stats.
Click on your game status (look in the CC games area). Find your games there? You should! They will 'disappear' from your game area after you lose them!

Let me know if you do not see them there.

Cheers,
abbyknot
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6Romania florin helmis is online florin helmisChessHere Gold Member2019-09-20 10:04:19
What I was trying to say is that I didn't see the pieces on the boards. But I wrote to support and now it's all fine. Thank you!-

7United  abbyknotChessHere Moderator2019-09-20 23:02:36
Thank you!

After you wrote to 'Contact Us' the new owner gave your problem to his programmer and he immediately found the error.

Cheers,

abbyknot
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